{"id":4134,"date":"2026-01-07T01:14:00","date_gmt":"2026-01-07T01:14:00","guid":{"rendered":"https:\/\/hubteia.com.br\/?p=1777"},"modified":"2026-05-22T11:54:28","modified_gmt":"2026-05-22T14:54:28","slug":"improve-customer-experience","status":"publish","type":"post","link":"https:\/\/hubteia.com.br\/en\/improve-customer-experience\/","title":{"rendered":"Como o CPSI est\u00e1 ajudando o setor p\u00fablico a pensar como uma startup?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4134\" class=\"elementor elementor-4134\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe05a9e e-flex e-con-boxed e-con e-parent\" data-id=\"fe05a9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82eba85 elementor-widget elementor-widget-text-editor\" data-id=\"82eba85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O\u00a0<strong>Contrato P\u00fablico para Solu\u00e7\u00e3o Inovadora (CPSI)<\/strong>\u00a0\u00e9 um instrumento criado pela\u00a0<strong>Lei Complementar n\u00ba 182\/2021<\/strong>, o Marco Legal das Startups, que permite ao poder p\u00fablico contratar e testar solu\u00e7\u00f5es inovadoras desenvolvidas por empresas, startups ou institui\u00e7\u00f5es de pesquisa. Diferente das licita\u00e7\u00f5es tradicionais, o\u00a0<strong>CPSI<\/strong>\u00a0foca na resolu\u00e7\u00e3o de problemas p\u00fablicos, permitindo que os editais descrevam desafios e resultados esperados, e n\u00e3o apenas requisitos t\u00e9cnicos. Assim, abre espa\u00e7o para criatividade, experimenta\u00e7\u00e3o e colabora\u00e7\u00e3o entre governo e ecossistema de inova\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f593cb elementor-widget elementor-widget-text-editor\" data-id=\"8f593cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Com prazo de at\u00e9\u00a0<strong>12 meses<\/strong>\u00a0(prorrog\u00e1vel por igual per\u00edodo) e valor m\u00e1ximo de\u00a0<strong>R$ 1,6 milh\u00e3o<\/strong>, o CPSI possibilita testar solu\u00e7\u00f5es em ambiente controlado, com metas, indicadores e acompanhamento de resultados. Caso a iniciativa seja bem-sucedida, a Administra\u00e7\u00e3o pode firmar um\u00a0<strong>novo contrato<\/strong>\u00a0de fornecimento direto com a mesma empresa, ampliando a escala da solu\u00e7\u00e3o desenvolvida. Essa estrutura garante seguran\u00e7a jur\u00eddica e flexibilidade, elementos essenciais para fomentar a inova\u00e7\u00e3o no setor p\u00fablico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c8394 elementor-widget elementor-widget-text-editor\" data-id=\"38c8394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Mais do que uma ferramenta legal, o\u00a0<strong>CPSI<\/strong>\u00a0representa uma\u00a0<strong>mudan\u00e7a de mentalidade na gest\u00e3o p\u00fablica<\/strong>, aproximando o ritmo do governo ao ritmo da inova\u00e7\u00e3o. Ao incentivar a cocria\u00e7\u00e3o e o aprendizado conjunto entre Estado e mercado, o instrumento promove efici\u00eancia, transpar\u00eancia e impacto social, consolidando-se como um marco da inova\u00e7\u00e3o p\u00fablica no Brasil e um caminho estrat\u00e9gico para transformar ideias em solu\u00e7\u00f5es reais para o cidad\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc240a elementor-widget elementor-widget-image\" data-id=\"fbc240a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-scaled.jpg\" class=\"attachment-full size-full wp-image-15449\" alt=\"\" srcset=\"https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-scaled.jpg 2560w, https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-300x200.jpg 300w, https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-1024x683.jpg 1024w, https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-768x512.jpg 768w, https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-1536x1024.jpg 1536w, https:\/\/hubteia.com.br\/wp-content\/uploads\/2026\/01\/TEIA-Connect-19.11-5-2048x1365.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e4578d e-con-full e-flex e-con e-child\" data-id=\"7e4578d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aeef569 elementor-widget elementor-widget-text-editor\" data-id=\"aeef569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"s-content-blogpost py-10 mt-14 max-md:mt-0 relative\"><div class=\"container\"><div class=\"prose prose-lg max-w-none\"><div class=\"payload-richtext\"><p>A\u00a0<strong>CAIXA<\/strong>, por meio do\u00a0<strong>Espa\u00e7o TEIA<\/strong>, tem incentivado a cria\u00e7\u00e3o de ambientes que aproximam startups, gestores p\u00fablicos, universidades e empresas para\u00a0<strong>desenvolver solu\u00e7\u00f5es<\/strong>\u00a0que gerem\u00a0<strong>impacto positivo<\/strong>\u00a0na sociedade. Ao adotar instrumentos como o\u00a0<strong>CPSI<\/strong>\u00a0e fortalecer sua atua\u00e7\u00e3o em\u00a0<strong>inova\u00e7\u00e3o<\/strong>\u00a0aberta, a CAIXA\u00a0<strong>reafirma seu compromisso em modernizar a gest\u00e3o p\u00fablica<\/strong> e construir um futuro mais digital, sustent\u00e1vel e centrado no cidad\u00e3o.<\/p><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>O\u00a0Contrato P\u00fablico para Solu\u00e7\u00e3o Inovadora (CPSI)\u00a0\u00e9 um instrumento criado pela\u00a0Lei Complementar n\u00ba 182\/2021, o Marco Legal das Startups, que permite ao poder p\u00fablico contratar e testar solu\u00e7\u00f5es inovadoras desenvolvidas por empresas, startups ou institui\u00e7\u00f5es de pesquisa. Diferente das licita\u00e7\u00f5es tradicionais, o\u00a0CPSI\u00a0foca na resolu\u00e7\u00e3o de problemas p\u00fablicos, permitindo que os editais descrevam desafios e resultados esperados,&#8230;<\/p>","protected":false},"author":1,"featured_media":15449,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[45,1],"tags":[4,5,6],"class_list":["post-4134","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inovacao","category-sem-categoria","tag-branding","tag-development","tag-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como o CPSI est\u00e1 ajudando o setor p\u00fablico a pensar como uma startup? - Espa\u00e7o Teia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hubteia.com.br\/en\/improve-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como o CPSI est\u00e1 ajudando o setor p\u00fablico a pensar como uma startup? - Espa\u00e7o Teia\" \/>\n<meta property=\"og:description\" content=\"O\u00a0Contrato P\u00fablico para Solu\u00e7\u00e3o Inovadora (CPSI)\u00a0\u00e9 um instrumento criado pela\u00a0Lei Complementar n\u00ba 182\/2021, o Marco Legal das Startups, que permite ao poder p\u00fablico contratar e testar solu\u00e7\u00f5es inovadoras desenvolvidas por empresas, startups ou institui\u00e7\u00f5es de pesquisa. 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